Night distribution - Vorm & Letters - Richard Berckenkamp
Hazerswoude-Dorp-based Vorm & Letters provides sign products and services to provide customers with an optimal total package.
In a business where every second counts and time means money, it is vital that deliveries from suppliers arrive on time. Unfortunately, at Vorm & Letters, they were increasingly encountering deliveries arriving late, resulting in operational challenges and customer complaints.
"Therefore, they decided to switch to overnight deliveries at Vorm & Letters," Richard Berckenkamp explains. This decision did not come without challenges. "We had to review our logistics processes and make adjustments to ensure the efficiency of night deliveries. Initially, we installed a dedicated box for deliveries, but later decided to build an indoor portal, which improved the security and reliability of the system."
Richard continues: "Fortunately, the transition from day to night deliveries proved smooth and had no noticeable impact on staff or delivery speed to customers. Deliveries from Nautasign via Part Express were received via a key to the vestibule, which was located indoors."
"One of the notable differences between day and night distribution was the quality of the drivers. The drivers for night deliveries were found to be more punctual and better at handling parcels, so they were almost always on time," concludes Richard. Did you know that night deliveries are not only pleasant for your business, but also that night distribution is more environmentally friendly? Using the quiet night hours results in less traffic congestion and reduced emissions, contributing to a greener world.
And so with their new night operations, Form & Letters continues to grow in the world of fast deliveries, where every minute counts and customer satisfaction is the top priority.
